Return Policy
Return Policy for MoroccanPillow.com
We strive to ensure you’re delighted with your purchase from MoroccanPillow.com. If for any reason you are not completely satisfied, please review our return policy below.
Accepting Returns & Exchanges
- Returns & Exchanges: We gladly accept returns and exchanges.
- Contact Duration: Please reach out to us within 14 days of receiving your order if you wish to return or exchange an item.
- Return Window: Any items intended for return must be shipped back within 30 days of delivery.
Cancellations
- We regret to inform that once your order has been confirmed, we do not accept cancellations. However, we understand that unforeseen circumstances can arise. If you encounter any issues with your order, do not hesitate to contact us, and we will do our best to assist you.
Non-Returnable Items Due to the unique nature of certain products, some items cannot be returned or exchanged. This includes:
- Custom or personalized orders.
- Perishable products (e.g., food or flowers).
- Intimate items due to health/hygiene reasons.
If your item arrives damaged or defective, please contact us immediately for assistance.
Conditions for Return
- Return Shipping Costs: Buyers are responsible for the return shipping costs.
- Item Condition: If an item is returned and is not in its original condition, the buyer will be responsible for any loss in value. It’s crucial that returned items are in the same condition as when they were received.
Final Note Your satisfaction is of utmost importance to us. If you face any issues or have concerns regarding your order, please reach out to our customer service team. We’re here to help.
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